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Post by GentlemanJim on Jun 24, 2013 10:33:44 GMT
Service update: No service between Finchley Road and Waterloo while we respond to a fire alert at Bond Street. GOOD SERVICE on the rest of the line. London Underground tickets will be accepted on local bus services.
'While we respond to a fire alert' how ridiculous is that statement? WE would automatically assume that YOU would respond... doh!
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Post by Nortube on Jun 24, 2013 11:03:40 GMT
They're so patronising, it makes me cringe whenever I see or hear WE. They're just treating passengers as morons.
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Post by Rob on Jun 29, 2013 20:29:31 GMT
They're so patronising, it makes me cringe whenever I see or hear WE. They're just treating passengers as morons. Passengers are morons, well actually they are far worse than that lol Some of the ones I encountered in my time on the job would be called strawberries or flower due to the sensors imposed on here haha
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Post by Nortube on Jun 29, 2013 21:06:44 GMT
WE are a complete waste of space
Bakerloo part line suspended earlier due to a one under and as reported on twitter (TransportDirect shows the first report as 20:44). However Live update is stuck on 20:16 and showing a good service. Still stuck at 20:16 at 22:06:
According to the latest twitter post at 21:46: TfL Bakerloo line @bakerlooline 16m No service on the @bakerlooline btn Paddington & Piccadilly Circus due to a person under a train. Severe delays on the rest of the line. (i.e. last post at 21:31)
Live Update at 21:40 is showing a good service, with last update time permanently stuck at 20:16. WE need to pull our finger out and get the right information out. What's the point of having a public information service if they show conflicting information. Phoned travel enquiries at 21:49 and apparently "everything is fine now on the Bakerloo".
Just checked again at 21:49 (message 2 minutes old): TfL Bakerloo line @bakerlooline 3m Severe delays on the @bakerlooline due to a person under a train earlier. Live update at 21:54 is still stuck at 20:16
WE need to pull our finger out and get the right information out. What's the point of having a public information service if they show conflicting information
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julo
Box Boy
Posts: 44
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Post by julo on Jun 30, 2013 0:40:24 GMT
The Twitter accounts are manned by the people at Pier Walk,Greenwich [Human Resources Department i believe]
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Post by peteuxb on Jun 30, 2013 1:11:51 GMT
I agree 100% with Nortube on this. People trying to get from A to B need info that's as clear and helpful as possible, free from lies and bullmanderines, when trying to make decisions on possible different routes to take when their usual or chosen route isn't working well. OK it can often be a "How long is a piece of string?" jobbie when trying to answer questions about possible lengths of delays and/or suspensions, but at least giving people a rough idea would help.
Worst of all is this present arrangement where 'WE' give an illusion that 'WE' are providing up-to-date, real-time, information when in fact 'WE' are not doing anything of the kind.
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Post by liverpoollou on Jun 30, 2013 9:31:00 GMT
I agree 100% with Nortube on this. People trying to get from A to B need info that's as clear and helpful as possible, free from lies and bullmanderines, when trying to make decisions on possible different routes to take when their usual or chosen route isn't working well. OK it can often be a "How long is a piece of string?" jobbie when trying to answer questions about possible lengths of delays and/or suspensions, but at least giving people a rough idea would help. Worst of all is this present arrangement where 'WE' give an illusion that 'WE' are providing up-to-date, real-time, information when in fact 'WE' are not doing anything of the kind. Information overkill and the worst of it all the vast majority of it is not reliable, completely wrong! If LU insist on this approach then make sure the people doing the job know the network inside out and back to front. I know a lot of us hark back to the 'good old days' and there's a lot to be said in both the positive and negative of them but passengers did get 99% of the time accurate information. It's been proven if you overload information it's a natural instinct to switch off but this is made worse by the inaccuracy of what you receive and do in fact take in. LU/TfL should really take stock of the way information is passed on, stop telling untruths about the service, stop treating passengers as morons, cut down on the constant blurb, make sure it's accurate and employ people who know the railway.
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Post by class345 on Jun 30, 2013 22:08:57 GMT
Example from a little while ago...
*fatality at next station down the line* Manager phones: "How's it going where you are?" Me: "not too bad, about to clear the platforms and close the barriers" Manager: "why? The service isn't suspended" Me: "not yet, but there are engineering works on two lines and the other two are blocked because of this fatality" * Manager: "yeah, but I'd rather you didn't until the service is officially suspended" Me: "but there are no trains, so it is suspended?" Manager: "I know but wait until control say it is suspended"
*one unders on our line always take at least 90 mins to get the two unaffected lines open, longer to get the two affected open again.
It seems that they would rather have packed platforms and no trains, because if they pretend that there are just delays and not suspensions it looks better on the stats at the end of the periods/quarter/year. This happens all the time; "trains may be delayed or canceled at short notice" is the line they rather use.
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Post by railtechnician on Jul 1, 2013 10:13:57 GMT
Ah yes, deception and lies (otherwise known as 'smoke and mirrors') is the name of the game, it seems to be the norm from politicians and governments downward. There seems to be no room for honesty nowadays, no-one is prepared to stick their neck out or wipe their own arse, all hoping to avoid the embarrassment that may follow even though such is a responsibility they are paid to accept. It's a large part of the very British 'political correctness' which serves nobody well except those who have something to hide and those who have ulterior motives to play the victim. I have no time for PC generally but even less for corporate PC which has pervaded LUL as an organisation for a couple of decades and which is seen somewhat misguidedly as a 'competency'!
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