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Post by MonkFish on Mar 26, 2013 17:26:47 GMT
I think its down to this semi-american model, "Hi I'm John, Im your server for the day" etc.
Put simply it makes life easier for people in offices with little or no front line experience to say how "we" are taking steps to address the customer service.
Or perphaps its underhand tactics to annoy everyone so much that they welcome front line staff cuts...or am I being too paranoid there.
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Post by railtechnician on Mar 26, 2013 20:59:20 GMT
Ah yes the American model! Some of you may recall that LU brought in a team of American 'experts' as advisors some 20+ years ago. I was never in doubt at the time about the motives as engineering was already in the throes of 'constructive destruction' and the final initiatives to 'streamline' the departments and 'improve efficiency' were nothing more than rearranging the deckchairs on the Titanic as the ship had already been quietly sunk in the fog of a management smokescreen designed to keep a selected skeleton staff at their stations until they were traded to the pre-arranged salvage vessels.
Team building courses were IIRC an American idea, lots of fun and for many a booze fuelled weekend in the countryside somewhere where departmental senior and middle management grades rubbed shoulders with each other and their minions. Basically management spying courses because the new competency based assessments for promotion and transfers were more about what people were like when away from the job than when doing it.
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Post by Nortube on Mar 26, 2013 21:27:08 GMT
I detest all these American imports. All the totally insincere "have a nice day", "Enjoy your meal" etc. really grates. It's completely un-English. A simple "Thank-you" when I've been served is quite sufficient. Also another American import - clear your own table - just so they can cut down on staff and make more profit.
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Post by Nortube on Apr 12, 2013 11:10:43 GMT
Yet again TfL can't be bothered to provide the correct information. The Piccadilly line was suspended between Hyde Park Corner and Kings Cross due to emergency engineering work at Green Park. I believe that the service between Hyde Park Corner and Kings Cross was resumed by 11:05 as Live Update for 11:05 stated that the Piccadilly line was suspended between Rayners Lane and Uxbridge due to EARLIER emergency engineering work at Green Park. However, at 11:54, Live Update is still showing that the Piccadilly line is suspended Hyde Park Corner to Kings Cross (as well as Rayners Lane to Uxbridge). With the Central line currently suspended between Marble Arch and Liverpool St due to a person under a train at Bank, the Piccadilly line could be an alternative for passengers trying to replan their journey, but no, TfL says there is no service. It's still the same at 13:05 - at least two hours after service resumed It's a disgrace.  ![]() can't paste for some reason, so I've had to add the screenshot as an attachment |
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Post by Nortube on Apr 12, 2013 12:31:42 GMT
Finally, at 13:25, Live Update has actually been corrected to show that the Piccadilly line isn't suspended between Hyde Park Corner and Kings Cross. There still showing a Piccadilly line suspension between Rayners Lane and Uxbridge, but I wouldn't like to say if that was correct or not!
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Post by Nortube on May 12, 2013 9:58:55 GMT
I see that TfL don't know the difference between Queens Park and Stonebridge Park. Live update (12 May 113 - 10:38) text states there is no Bakerloo line between Stonebridge Park and Harrow & Wealdstone, the map shows that there is no Bakerloo service north of Queens Park.  |
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Post by neilw on May 13, 2013 11:28:55 GMT
shouldn't it also be "whilst" we fix a problem at X?
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Post by GentlemanJim on May 13, 2013 12:52:38 GMT
shouldn't it also be "whilst" we fix a problem at X? TfL are making passengers look stupid as anyone with an ounce of common sense would realise that the problem will be fixed, why is there a need to tell passengers that they are fixing it. Delays between x - y while we fix a signal failure..... no s**t Sherlock! or Ongoing delays between x - y because we can't be bothered to fix a signal failure. even better Delays between x - y due to a signal failure...... simple? |
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Post by railtechnician on May 13, 2013 20:10:34 GMT
You know back in the 1880s the press of the time were slating the District Line for being misleading and economical with the truth regarding incidents although the words they used included "lying". There is no doubt that LU manages to continue some of the old traditions.
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